Privacy Policy

Last Updated: 25 July 2026

At Regura, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

1. Information We Collect

We collect information to provide you with a better shopping experience and to fulfil your orders. This includes:

• Personal details: Name, email address, phone number, and delivery address.
• Order information: Products purchased, order history, and payment details (securely processed by Razorpay).
• Usage data: How you interact with our website, including pages visited and time spent.
• Device information: Browser type, IP address, and device type for analytics and security.

2. How We Use Your Information

• Process and deliver your orders.
• Send order confirmations, shipping updates, and delivery notifications.
• Improve our website, products, and customer service.
• Send promotional emails (only with your consent – you can unsubscribe at any time).
• Prevent fraud and ensure the security of our website.

3. Payment Security

All payments on our website are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit card, UPI, or net banking details on our servers. Your payment information is encrypted and handled directly by Razorpay.

4. Delivery Partners

We share your delivery address and phone number with our shipping partners (including Shiprocket and courier services) solely to fulfil your order. They are contractually obligated to use this information only for delivery purposes.

5. Cookies

We use cookies to enhance your browsing experience, remember your cart items, and analyse website traffic. We may use essential cookies required for website functionality and analytics cookies to understand website usage. You can disable cookies in your browser settings, though this may affect some features of our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil your orders, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Marketing Communications

If you opt in, we may send you emails about new products, special offers, or updates. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

8. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at support@regura.in.

10. Third-Party Services

We use trusted third-party services including:

• Supabase – for authentication and database services.
• Razorpay – for secure payment processing.
• Shiprocket – for order tracking and logistics.

These third-party providers process information in accordance with their own privacy policies. We encourage you to review those policies before using our services.

11. Children's Privacy

Our website is intended for general audiences and is not directed at children under the age of 13. We do not knowingly collect personal information directly from children.

12. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

13. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: support@regura.in
• Address: Regura, Vidarbha, Maharashtra, India