Refund & Replacement Policy

Last Updated: 25 July 2026

Order Cancellation

Orders may only be cancelled before processing begins. Once an order has been accepted for processing, milling, packing, or dispatch, it cannot be cancelled.

Refunds

We do not offer refunds for any orders.

Replacement Eligibility

You may be eligible for a replacement if:

• You receive a damaged package.
• The product is damaged during transit.
• An item is missing from your order.
• You receive an incorrect product.

How to Raise a Request

To request a replacement, please contact us within 48 hours of delivery with:

• Your Order ID
• Clear photographs of:
  • the outer package,
  • the shipping label,
  • the product,
  • and the issue (damage, missing item, etc.)
• An unboxing video (recommended, if available).
• A brief description of the problem.

Failure to provide sufficient information or supporting evidence may result in the replacement request being declined.

Replacement Not Applicable

Replacement requests will generally not be approved in the following situations:

• Requests made after 48 hours of delivery.
• Products that have been consumed, opened, or improperly stored.
• Minor variations in colour, aroma, or texture that naturally occur in agricultural products.
• Incorrect delivery details provided by the customer.
• Failure to provide adequate photographs or supporting evidence.

Natural Product Variation

As our products are made from naturally grown agricultural produce, slight variations in colour, aroma, texture, or grain appearance may occur between batches. These natural variations do not affect product quality and are not considered defects.

Verification

All replacement requests are reviewed by our support team. We may contact you for additional information before making a decision.

Regura reserves the right to approve or reject a replacement request after reviewing the information, photographs, videos, and any other supporting evidence provided.

Approved Requests

If the request is approved, a replacement product will be shipped at no additional cost.

No Refunds

Regura does not provide cash refunds, partial refunds, or store credit for food products.

Delivery Delays

While we strive to deliver every order within the estimated timeline, delivery dates are estimates only. Delays caused by courier partners, weather conditions, natural events, public holidays, or other circumstances beyond our reasonable control do not qualify for refunds or replacements.

Contact

For any delivery-related concerns, please contact:

• Email: support@regura.in